tig88's Privacy Policy

Introduction

tig88 ("we", "us", "platform") provides a safe and reliable online gaming service for users in Bangladesh. We believe that every user's privacy is a fundamental right. This privacy policy explains how we collect your personal information, why we collect it, how long we store it, and how we keep it secure.

By using tig88's services, you confirm that you have read and agreed to the terms of this policy. This policy works alongside our Terms and Conditions. If you disagree with any part of this policy, please stop using our services.

When creating an account and using services on the tig88 platform, we may collect the following types of information:

A. Identity Information

• Full name and date of birth
• National ID or passport number (when verification is required)
• Phone number and email address
• Username and password (stored in encrypted form)

B. Financial Information

• Details of deposit and withdrawal transactions
• bKash, Nagad, Rocket, Upay or bank account numbers (partial, masked for security)
• Transaction date, time, and amount

C. Technical Information

• IP address and device identifier
• Browser type and operating system
• Service usage time, session data, and log data

D. Gaming Activity Information

• Play history, bet amounts, and win/loss records
• Bonus and promotion usage details
• Preferred game categories and usage patterns

We collect your information in several ways:

Direct Collection

When you register an account on tig88, you directly provide your name, email, phone number, and identity verification details. Payment information provided during deposits or withdrawals is also included.

Automatic Collection

When you use our platform, your device and browsing information is automatically collected through cookies, web beacons, and similar technologies.

Through Third Parties

We may receive a limited amount of information through payment gateways (bKash, Nagad, Rocket, Upay, etc.) and identity verification services. In these cases, only the information necessary for transaction confirmation and fraud prevention is received.

tig88 uses your information only for the following legitimate purposes:

• Account Management: To create, verify, and maintain your account.
• Payment Processing: To complete deposit and withdrawal transactions and maintain financial records.
• Customer Support: To resolve your issues and answer questions via live chat and email.
• Security and Fraud Prevention: To prevent unauthorised access, account hacking, and financial fraud.
• Service Improvement: To analyse user experience and further improve the platform.
• Responsible Gaming: To identify unusual gaming patterns and provide assistance to users when needed.
• Bonuses and Promotions: To determine your eligibility and provide promotional benefits.
• Legal Compliance: To comply with applicable laws and regulations.

We will not use your information for any purpose beyond those listed above. If we ever need to use your information for a new purpose, we will update this policy and notify you.

tig88 does not and will never sell your personal information. However, limited information may be shared with third parties in certain specific situations necessary for operating the service:

Payment Processors

The minimum financial information required to operate bKash, Nagad, Rocket, Upay, and bank transfer services is shared with these providers. These providers follow their own privacy policies.

Technology Partners

Game software providers and technology companies that assist in operating the platform will only receive the information necessary for their specific work. They may not use that information for any other purpose.

Legal Obligations

Information may be provided in response to a court order, a lawful request from an investigating authority, or a requirement under applicable law. In such cases, we will not provide any more information than is legally required.

Business Transfers

In the event of a sale, merger, or restructuring of tig88's business operations, user information may be transferred to the new ownership. We will notify you in advance in such situations.

tig88 uses cookies and similar technologies to operate and improve the platform. Cookies are small data files stored in your browser or on your device.

Essential Cookies

These cookies are necessary for the basic functioning of the service — such as maintaining login sessions and ensuring security. The platform will not work properly without them and they cannot be disabled.

Analytics Cookies

These cookies help us understand which parts of the platform users visit most. We use this information to improve the quality of the service. The data is analysed in aggregate form — no individual user is identified.

Preference Cookies

These cookies are used to remember your language, theme, or other preferences, so you do not have to re-enter the same information each time you use the service.

You can manage cookies through most browser settings. Keep in mind that disabling essential cookies may prevent tig88's services from working properly.

tig88 is committed to ensuring the highest level of security for your information. We use industry-standard technologies and practices:

Encryption

All your information is transmitted and stored using SSL (Secure Socket Layer) encryption. Passwords are never stored directly — only encrypted hashes are used.

Access Control

tig88 staff can only access the information required for their specific role. All internal access is logged and reviewed regularly.

Data Retention Period

All information is retained while your account is active. Even after an account is closed or becomes inactive, financial transaction data may be retained for a defined period as required by law. Personal identity information is securely deleted once it is no longer needed.

In the Event of a Security Breach

If a security breach occurs and your information is at risk, we will notify you as quickly as possible and take the necessary steps to limit any damage. We acknowledge, however, that 100% security on the internet cannot be guaranteed.

As a tig88 user, you have the following rights over your own information:

Right to Access

You have the right to know what information we hold about you. Upon request through our support channels, we will provide a summary of your information.

Right to Correction

If any of your information is inaccurate or incomplete, you can request a correction. This can be done through your account settings or by contacting support.

Right to Deletion

In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained for a set period if there are legal or contractual obligations.

Right to Restrict Processing

You may request that the use of your information be limited for specific purposes — particularly in relation to analytics and marketing.

Right to Complain

If you believe your privacy rights have been violated, you can file a complaint directly with tig88 support. We will treat every complaint seriously.

To exercise any of your rights, contact us via our 24/7 live chat or email. We will respond to your request as quickly as possible.

tig88's services are strictly for users aged 21 and above only. We do not knowingly collect any personal information from minors or provide services to them.

Every user must confirm their age at registration. If we become aware for any reason that a minor has created an account, that account will be closed immediately and the collected information will be deleted.

If you believe a minor is using our platform, please notify our support team immediately.

tig88 may update this privacy policy from time to time. Changes may be made due to service improvements, the use of new technologies, or changes in legal requirements.

Change Notifications

If any significant changes are made to the privacy policy, we will send a notification to your registered email address and display a notice on the platform. A separate notification may not be issued for minor edits or spelling corrections.

Continued Use After Updates

If you continue using tig88 after an updated policy has been published, it will be assumed that you have accepted the updated policy. If you do not agree with the new policy, please request that your account be closed.

Policy Effective Date

This privacy policy has been in effect since tig88's service launch, and each new version applies from the date of that update.

If you have any questions, concerns, or requests about this privacy policy, please contact us. tig88's support team is available in both Bengali and English, 24 hours a day, 7 days a week.

Read more: Terms & Conditions  •  Responsible Gaming  •  About Us  •  FAQ